You may check the CCaaS partner certifying status. In addition, MS has developed the Connected Contact Center for Microsoft Teams Certification Program to provide customers with the assurance that each participating partner’s solution has been tested and verified to provide the quality, compatibility and reliability they expect from Microsoft solutions. The APIs allow partners to develop and integrate CCaaS solutions for Teams. Similarly, you can also use voicemail routing to capture calls you receive outside business hours using MS Teams Phone System where you may also change the voicemail greetings, use voicemail transcriptions etc. You can give your callers the option of leaving you a voicemail message, and call them back. So, what can you do about the phone calls your team is unable to attend? The solution is simple. A missed call could be a prospect with high intent or an angry customer - an opportunity you wouldn’t want to miss or a problem you need to solve on time. Providing employees and active users with dedicated extensions allows internal callers to quickly contact a specific party and Microsoft Teams offers this feature.Ī growing business cannot afford to miss incoming calls.
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Microsoft Teams includes the audio conferencing feature for just this situation! People can call into Teams meetings using a mobile phone, instead of using the Teams app on a mobile device or PC or on the web version on your browser.Įxtension dialing and desktop phone is an efficient way to contact specific groups or individuals in a large organization.
Sometimes people in your organization will need to use a phone to call into a meeting. Calls are distributed one at a time to the people in the queue (who are known as agents). You can create auto attendants and device permissions for your organization with the Microsoft Teams admin center.Ĭall queues provide a method of routing callers to people in your organization who can help with with a particular issue or question.
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Free Infographic: Explore how Microsoft Teams can help your business can reduce costs, and empower employees to work from anywhere.Īuto attendants let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.
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